We want your experience with us to be a pleasant and satisfying one. We encourage you to take a moment to acquaint yourself with our store. As slways, if you have any questions about our books or your purchase, please contact us at email@example.com
• Orders received Monday through Friday normally ship within 24 hours of our receipt of your cleared payment. Orders received on weekends & holidays ship the next USPS business day. Shipping includes insurance and delivery confirmation.
• Please make sure your computer security accepts e-mails from firstname.lastname@example.org. We e-mail confirmation of cleared payment and shipment, including delivery confirmation number. IMPORTANT: Please note that USPS regulations no longer require the scanning of incoming electronic postage and delivery confirmation items. Therefore, delivery confirmation numbers no longer reliably provide benefits such as proof of mailing as the delivery confirmation number may not be scanned and downloaded to the USPS web site until your package is delivered.
• Domestic customers are responsible for paying "use" or other taxes that they may be subject to or that may be assessed on their purchase by their state and local government.
• Books are shipped media mail to domestic destinations. Priority mail is also available at additional cost. Please e-mail us for availability and a quote. Media mail typically takes 2-to-10 business days for delivery. Priority mail delivery normally is 2-to-3 days to most domestic destinations. Actual delivery time may be more or less, depending upon the delivery destination, national and state holidays, natural disasters, or other unforeseen issues that may occur en route to your destination.
• We ship to Australia, Canada, New Zealand, and The United Kingdom (including Northern Ireland).
• Books are shipped to international destinations via international priority mail. (Residents of Canada also may contact us about the availablity of lower-cost-but-slower first-class mail for their purchase.) International Priority mail typically takes 6-to-10 business days for delivery. Actual delivery time of international shipments may be more or less t, depending upon the delivery destination, national, state, and local holidays, natural disasters, or other unforeseen issues that may occur en route to your delivery location.
• International air mail m-bag service is a less expensive option for larger media purchases such as author, series, or theme collections. We take pride in our customer service and work closely with our international customers who select m-bag shipping for their purchases. Please contact us for more information about international m-bag service and how it may work to your advantage.
• International customers are responsible for knowing what items they can legally purchase and import into their country. Customs forms will state that the package contains merchandise, and customers are responsible for paying any customs duties and taxes that may be assessed on their purchase by their country or local government.
Our Cancellation Policy:
We do our best to ship your order promptly. Once an order is placed through PayPal or Google Checkout, it cannot be modified. An order may be cancelled, however, if it has not yet been mailed. Please e-mail us at email@example.com to find out if cancellation is possible.
Our Refund & Return Policy:
Your satisfaction is important to us. If you are not happy with your purchase for any reason, please contact us. We cannot assist you, if we do not know there is an issue. Books are returnable for a refund—less shipping and handling—provided we are promptly notified by e-mail within two days of your receiving your purchase. I will then confirm your return and books must be returned in the original condition and mailed within three business days. Please note: Buyer is responsible for their purchase safely returning to us. We suggest re-using the same packaging materials (if possible), with insurance and delivery confirmation. Package losses and damage are rare, but do happen!
Moss Rose Books will not share or otherwise release your personal information to third parties. We may release your identity if requested by a government or law enforcement body, or as a result of a subpoena or other legal action. Customers agree we shall not be liable for damages or results thereof and agrees not to bring any action or claim against us for such disclosure.